Welcome to our website. By accessing or using this website or requesting our appliance repair services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or services.
We provide home appliance repair and maintenance services, including but not limited to:
Washing Machine Repair Services
Refrigerator Repair Services
Microwave Repair Services
AC Repair Services
The availability of specific services may depend on the appliance type, location, technical requirements, technician availability, and availability of required parts.
Customers may contact us through our website, phone, or other available communication channels to request a service.
When booking a service, customers should provide accurate information regarding their name, contact details, service location, appliance type, brand, model, and the nature of the problem.
Providing incorrect or incomplete information may affect the accuracy of service estimates or appointment arrangements.
A technician may inspect the appliance before determining the cause of the problem.
In some cases, the exact fault may only become clear after inspection or testing. Any applicable inspection, visit, or diagnosis charges will be communicated to the customer where reasonably possible.
The final repair cost may vary depending on the actual condition of the appliance and the parts or labour required.
Customers will generally be informed about the recommended repair and applicable charges before major repair work or component replacement is carried out.
Repair work requiring customer approval will be performed after receiving such approval.
If the customer chooses not to proceed with the recommended repair, applicable visit, inspection, or diagnosis charges may still apply.
Service charges may vary depending on the type of appliance, nature of the fault, location, labour involved, and replacement parts required.
Customers are responsible for paying the applicable charges for services provided.
Where possible, the estimated charges will be communicated before proceeding with significant repair work.
Some repairs may require replacement of defective or damaged components.
The cost and availability of replacement parts may vary depending on the appliance brand, model, component, and supplier availability.
Replacement parts may be subject to applicable manufacturer or supplier warranty terms.
We are not responsible for delays caused by unavailable, discontinued, or delayed parts.
Where a specific repair or replacement part carries a service warranty, the applicable warranty terms will be communicated to the customer.
Any warranty generally applies only to the specific repair or component covered.
Warranty coverage may not apply in cases involving:
Misuse or improper operation
Physical damage
Unauthorized repair or modification
Electrical or voltage fluctuations
Water or moisture damage
Fire, pests, or other external causes
Damage caused after completion of the original repair
Any unrelated or newly developed fault
Repair services are provided based on the condition of the appliance at the time of inspection.
Older, heavily damaged, discontinued, or poorly maintained appliances may require additional repairs or replacement parts.
In certain situations, repair may not be economically practical or technically possible. In such cases, the customer may be informed about the available options.
We aim to provide service within the agreed or estimated time.
However, service timing may be affected by traffic, weather, technician availability, location, parts availability, workload, or other circumstances beyond our reasonable control.
Estimated arrival times are not guaranteed unless specifically confirmed.
Customers may request cancellation of a service appointment before the technician begins the service.
If a technician has already travelled to or arrived at the service location, applicable visit, inspection, or diagnosis charges may apply.
Repeated cancellations or failure to provide access to the appliance may affect future service appointments.
Customers are responsible for:
Providing accurate contact and service information
Providing correct appliance details
Describing the problem as accurately as possible
Providing reasonable access to the appliance
Informing the technician about previous repairs or modifications
Following recommended safety and operating instructions
Making payments for approved services and applicable charges
The information provided on this website is intended for general informational purposes.
Customers agree not to misuse the website, attempt unauthorized access, interfere with website functionality, introduce malicious software, or use website content for unlawful purposes.
We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
Our website may contain links to third-party websites or services.
These links may be provided for convenience or additional information. We do not control and are not responsible for the content, availability, security, or privacy practices of third-party websites.
Customers should review the applicable terms and privacy policies of third-party websites before using them.
We make reasonable efforts to provide professional and reliable appliance repair services. However, we are not responsible for damage or loss resulting from circumstances beyond our reasonable control.
This may include pre-existing appliance damage, hidden defects, improper use, unauthorized modifications, electrical problems, voltage fluctuations, water damage, or other external causes.
To the extent permitted by applicable law, our liability in connection with a particular service will be limited to the amount paid for that specific service.
We reserve the right to refuse or discontinue a service where:
The service location is unsafe
The appliance presents a significant safety risk
Required parts or tools are unavailable
The requested repair is technically impractical
The customer provides misleading information
The technician is subjected to abusive, threatening, or inappropriate behaviour
The requested service is outside our available service scope
All website content, including text, graphics, logos, images, designs, and other materials, may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use website content for commercial purposes without appropriate authorization.
Any personal information collected through our website or service requests will be handled in accordance with our Privacy Policy.
By using our website or requesting services, you acknowledge that you have read our Privacy Policy and understand how information may be collected and used.
We may update or modify these Terms & Conditions when necessary to reflect changes in our services, website, business practices, or applicable legal requirements.
Updated terms will be published on this page. Continued use of the website or services after changes are published may constitute acceptance of the updated terms, subject to applicable law.
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of India.
Any disputes arising in connection with our website or services will be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.
If you have any questions regarding these Terms & Conditions or our services, you can contact us at:
NOVA ENTERPRISES
Address: House No. 19, Near State Bank of India, Larsouli, Ganaur, Sonipat, Haryana – 131039, India
Phone: 9350704424
By accessing our website or requesting our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, subject to applicable law.
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