This Refund & Service Policy explains the terms applicable to our home appliance repair and maintenance services, including washing machine, refrigerator, microwave, and AC repair services.
Customers can contact us to request appliance repair or maintenance services. We may collect basic information such as the customer’s name, phone number, address, appliance details, and description of the problem.
A technician may inspect the appliance before providing a final diagnosis and repair recommendation.
Our technician will inspect the appliance to identify the cause of the issue.
Depending on the appliance and problem, an inspection or diagnosis charge may apply. If applicable, the customer will be informed about the charge before the service is carried out.
The final repair cost may depend on the nature of the fault, parts required, appliance condition, and amount of work involved.
Before carrying out major repairs or replacing components, the customer will generally be informed about the recommended repair and applicable charges.
Repair work will proceed after receiving the customer’s approval.
If the customer does not approve the recommended repair, applicable inspection, diagnosis, or visit charges may still be payable.
Service charges may vary depending on:
Type of appliance
Nature of the problem
Service location
Parts or components required
Labour involved
Type of repair or maintenance required
Applicable charges will be communicated to the customer as clearly as reasonably possible before proceeding with the repair.
If replacement parts are required, their availability and cost will be discussed with the customer before installation whenever reasonably possible.
Parts may be subject to applicable manufacturer or supplier warranty terms. Warranty coverage may vary depending on the particular part.
Parts or components may not be covered where damage results from misuse, physical damage, voltage fluctuations, water damage, unauthorized repairs, or other external causes.
Customers may request cancellation of a service appointment before the technician begins the service.
If a technician has already visited the service location, applicable visit, inspection, or diagnosis charges may be payable even if the customer decides not to proceed with the repair.
Because appliance repair services may involve technician visits, inspection, diagnosis, labour, and replacement parts, service charges are generally non-refundable once the relevant service has been completed.
If a payment was made in advance and the service could not be provided due to circumstances within our responsibility, the customer may contact us to request a refund review.
Approved refunds, where applicable, will generally be processed using the original payment method or another appropriate payment method.
Refund processing time may depend on the relevant payment provider or financial institution.
Where a particular repair or replacement part is covered by a service warranty, the applicable warranty period and conditions will be communicated to the customer.
Service warranty generally applies only to the specific repair or component covered and does not automatically cover unrelated faults that develop later.
Warranty or free service support may not apply where the appliance has been:
Misused or improperly operated
Physically damaged
Repaired or opened by an unauthorized person
Affected by electrical or voltage-related problems
Damaged by water, fire, pests, or other external causes
Modified after the original repair
Repair work is performed based on the condition and fault identified during inspection. Some appliances may have multiple faults or may require additional components.
Repair service does not guarantee that an old, severely damaged, or end-of-life appliance will be restored to its original factory condition.
Where further issues are identified, additional repair or replacement may be recommended.
Customers are responsible for:
Providing accurate contact and service-location information
Providing correct appliance details
Informing the technician about known problems or previous repairs
Providing reasonable access to the appliance
Following recommended operating and safety instructions
Keeping invoices, receipts, or service records where applicable
We aim to provide services within the agreed or estimated time. However, service timing may be affected by traffic, technician availability, weather, parts availability, location, or unforeseen technical issues.
Reasonable delays do not automatically qualify for a refund or compensation.
If you are dissatisfied with a repair or service, please contact us as soon as reasonably possible with your service details and a description of the issue.
We will review the concern and, where appropriate, may arrange a follow-up inspection or recommend a suitable resolution based on the circumstances.
We may update or modify this Refund & Service Policy when necessary to reflect changes in our services, business practices, or applicable legal requirements.
Any updated version will be published on this page.
For questions regarding our Refund & Service Policy, service appointments, cancellations, or refund requests, please contact us:
NOVA ENTERPRISES
Address: House No. 19, Near State Bank of India, Larsouli, Ganaur, Sonipat, Haryana – 131039, India
Phone: 9350704424
By requesting or using our services, you acknowledge that you have read and understood this Refund & Service Policy and agree to the applicable terms.
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